RETURN POLICY MERCHANDISE SHIPPING POLICY We ship our products to the U.S. and Canada. Certain restrictions may apply on shipping conditions to certain locations. We use UPS Ground to deliver orders within the continental U.S. For shipping addresses within the continental U.S., UPS Ground service takes approximately 3-7 business days from shipment date to deliver to a business or residence. Upon shipment of your merchandise, we will e-mail you a UPS shipment tracking number and an email confirmation. UPS requires a full street address and will not ship to post office boxes or personal mailboxes. Shipments to rural route numbers may take some extra time for the package to reach its final destination. Shipping Time: In addition to the shipment time required by UPS, your shipment arrival is affected by two factors -- product availability and when the merchandise is ordered and shipped. Some items may not be available until the date specified on the web page for that item or may be temporarily out-of-stock. In those cases, your order will be recorded and, once inventory is available, credit card customers will be notified by e-mail when merchandise is shipped. In addition, no shipments will be sent on weekends and holidays. Lastly, shipping times are calculated from the time your order is picked up by UPS. In stock merchandise will usually be shipped within three business days, excluding weekends and holidays. Deliveries to military bases may take up to 2 weeks from date of shipment. Shipping Costs: For shipping addresses within the continental U.S., shipping fees are based on weight and ship-to-zone. Shipments can be sent to multiple addresses however separate orders must be placed for each shipping address. Sales tax is calculated in accordance with your state tax rules. Shipments to Canada are subject to import duties and taxes, which are the responsibility of the customer and are levied once the package reaches that destination. Additional charges for customs clearance are borne by the recipient of the package. As the purchaser of the product to be shipped, you are considered the importer and must comply with all laws and regulations as required by Canada. Shipments to Canada will not be shipped until all inventory is available. If you are shipping to an address other than your billing address, you should notify your credit card company of the alternate shipping address. Simply call your credit card company and let them know you are placing orders via the Internet and would like to give them an alternate shipping address. MERCHANDISE EXCHANGE AND RETURN POLICY If you are not satisfied with your purchase, return the unused item(s) in its original packaging for exchange or a full refund (excluding shipping). Please note the reason for the return on the receipt and include the receipt with your return. Make a copy of the receipt for your records. Returns must be made within 30 days of purchase and the items must be in new condition, with manufacturers tags still attached. Items that have been worn or used will be accepted only for reason of manufacturer defect. You should ship returns by a service that offers shipping insurance and tracking capabilities. Merchandise that is lost or damaged in transit is still your responsibility. We do not reimburse for return shipping costs and do not accept CODs. We will charge a shipping fee to exchange an item for size. Send returns to: Empire State AIDS Ride P.O. Box 984 Planetarium Station New York, NY 10024